Service Fulfillment Engineer

ipNX is one of Nigeria’s fastest-growing information and communications technology companies, serving a multitude of needs across enterprises, small businesses, and residents with innovative, world-class services. Our ability to identify, satisfy, and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive, and passion realized through highly skilled and well-seasoned professionals.

Job Summary

• We are currently seeking a service fulfillment and support engineer to join our Ibadan team to improve on the SLAs with customers by reducing the MTTR, which also translates to improved service for customers.

Responsibilities

• Corporate Customers: Restore service failures within 4 hours of their occurrence; implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of their occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
• Identify, plan, and execute nodes/segments that require preventive maintenance on the network.
• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Ensure weekly support status reports are done and submitted timely for review.
• Provide backend support to FSE in integrating new customers to the network or providing customers’ link upgrades.
• Timely delivery and completion of assigned projects.
• Draft out a project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing pre-installation procedures (site survey) and actual installation, integration, and maintenance of microwave radio links.
• Ensure no stock-out of tools and materials for network implementation and for fault support.

Requirements

• BEng Computer Engineering, BEng Electrical Electronics, or any IT-related degree. (2.2/Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• At least 2 years in the telecommunications industry.
• Customer-centric and stakeholder’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, and members of the team.
• Design and analytical troubleshooting of LAN, WAN network, and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP, etc.).
• Good knowledge of the installation and configuration of core network devices and their relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec firewalls) is desirable.
• Hands-on experience with OSPF and BGP is desirable.
• Experience with wireless point-to-point and point-to-multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations and consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both optical and wireless), IP design skills, and in-depth knowledge of IP network troubleshooting.
• The candidate must possess excellent customer interface and analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and tenacious.
• Performance-driven.
• Sharp analytical and logical reasoning.
• Work effectively with your own initiative and with minimal supervision and also as a part of a team.

Application Closing Date
Not specified.