Network Operations Center (NOC) Manager

Kloverharris Limited is a human resource/IT consulting company that provides high-quality services to businesses across Africa. We pride ourselves on how well we assist organizations in overcoming challenges that border on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry-wide expertise, and highly proficient tools.

Job Description

• We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations.
• The ideal candidate will have a strong background in network operations, service provisioning, and team management.
• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Team Leadership: Lead and manage the NOC team, ensuring effective coordination and communication among team members.
• Service Provisioning: Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
• Network Monitoring: Ensure continuous monitoring of the network infrastructure, including multiple mini data center points of presence (PoPs) and colocation PoPs for connectivity and power.
• Incident Management: Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
• Performance Monitoring: Track and report on network performance, identifying areas for improvement and implementing necessary changes.
• Process Improvement: Develop and implement best practices and standard operating procedures to enhance NOC operations.
• Stakeholder Collaboration: Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
• Training and Development: Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
• System Configuration: Configure system hardware and manage system backups to ensure network reliability and security.
• Troubleshooting: Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
• Documentation: Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Requirements
Qualifications:

• Education: Bachelor’s degree in telecommunications, computer science, engineering, or a related field. A master’s degree is a plus.
• Experience: Minimum of 3-5 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.
• Certifications: Ideal – Certified NOC Manager (CNOCM) and CCNP, PMP, and Risk and Information Systems Control (CRISC) are a plus.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in network monitoring tools and methodologies.
• Analytical and problem-solving skills.
• In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.
• Advanced knowledge of network deployment and infrastructure.
• Ability to work flexible hours and under pressure.
• Experience with trouble ticketing systems while troubleshooting issues.
• Connectivity Technologies: Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.