Customer Service

About Us

PalmPay is a leading pan-African fintech company operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with plans to expand into new markets this year. We are revolutionizing the payments experience by making money transfers, bill payments, and online shopping seamless and reliable. Our mission is to ensure financial transactions are accessible to everyone. As we continue to grow, we are seeking a dynamic and experienced professional to lead our customer service team and drive an exceptional customer experience.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service management, preferably within the banking industry.
• Proven leadership and team management skills.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Ability to thrive in high-pressure environments and make decisive, informed decisions.
• Strong analytical skills with the ability to interpret data and drive data-driven initiatives.
• Experience in the banking sector is mandatory.