Commercial Relationship Management Officer

Wema Bank Plc Widely reputed as the longest-surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Job Summary

• The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Details
Sales management:

• Execute branch retail and commercial sales strategies reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling, and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes in the commercial business in the bank through the opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium-scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seeks new accounts through sales.
• Giving sales presentations to a range of prospective customers and engaging in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximize profit from that transaction.
• Comply with the bank’s complaint resolution process to resolve the matter, maintain our high service standards, and mitigate further risks and losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures.
• Ensure all documentation is valid and complete in the assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts, and other complex financial reports, providing an accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within the framework of bank credit culture and current economic and industry trends.
• Analyze the financial statements of new customers and evaluate all loan documents.
• Contributes to the growth of deposits, loans, and overdrafts to increase profitability of the branch.
• Draft and assist the branch managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards for improved service delivery.
• Log customers’ complaints through the customer query register, identifying the root causes and addressing them at the source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management, taking ownership of all categories of customer service matters.
• Consistent and frequent communication with the client, providing complete, concise portfolio valuations and guidance.
• Serves as a problem solver for the client, helping them identify investment criteria and recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solves problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture, including meeting all safety and wellbeing compliance requirements.
• Role model and live the bank’s values while adhering to all corporate HR policies.
• Exhibit good leadership skills.

Qualifications and Skills
Below are the qualifications required to work as a commercial RMO

• Education: minimum of a first degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 2–8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and the ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.